Returns & Exchanges

Exchange Policy:

* We accept exchanges for a new style or size, or exchange for store credit with no expiry date.
* Exchanges are accepted within 14 days of delivery.
* We do not cover shipping costs for returning items.
* Please label the package clearly with your name and order number.
* All items should be returned in their original clear labelled bags.
* Returns should be labelled as a return to avoid duties being deducted from your refund.
* Sale items or items purchased during seasonal sales are not eligible for exchange or credit.

*All items being exchanged must be received at our office and check over before credits can be issued. 

Damaged or Incorrect Items:

* In the event of a flaw in our garment, you may discuss a full refund with us.
* Refunds are dealt with on a case-by-case basis and are at the discretion of our management.
* If the error is our fault, we will refund your purchase price and cover the shipping for returning the garment.

* We encourage customers to seek our advice on sizing and fit to avoid unnecessary returns.
* A cleaning fee may be charged for items returned with dirt or pet hair.
* Harsher damage cannot be accepted.
* If items are returned by Canada Post due to an incorrect address, the buyer will need to pay for reshipping.
* A restocking fee may be implemented if the buyer chooses to cancel the order.
If you have any questions or need further assistance, please contact us. Thank you for shopping at KATAKOMB!