Returns & Exchanges
How to Return
See below for more info on returns and exchanges. Please email us before sending back any returns.
Our Return address is: Kassandra Mundy 292 Carlton Street, Toronto, Ontario Canada M5A 2L5 Please label the package clearly with your name and order number, so we may promptly credit you when it arrives.
Damaged or Incorrect Items
We use a high quality manufacturer, but in the event our garment has a flaw, you may discuss a full refund with us. Refunds are dealt with on a case to case basis and are up to the discretion of our management. This is to prevent a customer from damaging a garment to try to receive a refund. If the error is our fault, we will refund your purchase price and cover the shipping of returning the garment.
We accept only exchanges (for new style or new size) or exchange for store credit (with no expiry date). Returns are accepted within 14 days of delivery. We do not cover shipping costs for returning items. We encourage all customers to seek our advice on sizing and fit if you are not sure, to avoid any unnecessary returns and to ensure you are happy with your purchase.