Returns & Exchanges

As a small brand we do not offer refunds - we offer a store credit that never expires!

If an item is defective or you are dissatisfied with it - please contact us at shopkatakomb@gmail.com
We work on a case by case basis and we will always refund if an item is in our error. We currently offer free exchanges for customers located in Canada and US. :)

How to return: Please email us at shopkatakomb@gmail.com before sending back any returns for an exchange or store credit.

Exchange Policy:

• We accept exchanges for a new style or size, or exchange for store credit with no expiry date.

• Exchanges are accepted within 14 days of delivery.

• Any duties a package may receive during a return will be deducted from your store credit for international orders, so please contact us so we may tell you how to label the parcel correctly. 

• Please label the package clearly with your name and order number.

• Sale items or items purchased during seasonal sales are not eligible for exchange or credit. If you find that the item is at flaw, please contact us at shopkatakomb@gmail.com so we can assist you further.

• All items being exchanged must be received at our office and checked over before credits can be issued. 

Damaged or Incorrect Items:

• In the event of a flaw in our garment, you may discuss a full refund with us.

• Refunds are dealt with on a case-by-case basis and are at the discretion of our management.

• If the error is our fault, we will refund your purchase price and cover the shipping for returning the garment.

Please note:

• We encourage customers to seek our advice on sizing and fit to avoid unnecessary returns.

• Harsher damage cannot be accepted.

• If items are returned by Canada Post due to an incorrect address, the buyer will need to pay for reshipping.
  
  Thank you for shopping at KATAKOMB!